Shipping policy

 

1. Shipping and Delivery

  • Orders are processed and shipped according to our standard shipping timelines.

  • Delivery times are estimates and may vary due to factors beyond our control.

  • Basic x Green is not responsible for delays caused by carriers, weather, customs, or other circumstances.

2. Return and Refund Policy

We want you to be satisfied with your purchase, but due to the nature of our products, certain restrictions apply.

2.1. Eligibility for Returns

  • Items must be unused, unopened, and in original packaging to qualify for a return.

  • Requests for returns must be submitted within 14 days of delivery.

  • Proof of purchase (order confirmation or receipt) is required.

2.2. Non-Returnable Items

For health and safety reasons, the following cannot be returned or refunded:

  • Opened or used cleaning and disinfectant products

  • Items marked as final sale

  • Gift cards or promotional items

2.3. Refund Process

  • Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

2.4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • For defective or damaged items, please contact us at info@basicxgreen.com within 7 days of delivery for resolution.

2.5. Exchanges

  • We currently only replace items if they are defective, damaged, or incorrectly shipped.

  • To request an exchange, contact us at info@basicxgreen.com.

 

3. Contact Us

For questions about these Terms, Returns, or Refunds, please contact us:

📧 Email: info@basicxgreen.com
🌐 Website: https://www.basicxgreen.com