Terms of service

Welcome to Basic x Green, LLC (“Basic x Green,” “we,” “our,” “us”). By accessing or using https://www.basicxgreen.com (“Site”) or purchasing products from us, you (“you,” “your,” or “customer”) agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our Site.

If you do not agree to these Terms, you may not use our Site or purchase our products.

1. Company Information

Basic x Green, LLC
🌐 Website: https://www.basicxgreen.com
📧 Email: info@basicxgreen.com

2. Eligibility

By using our Site, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction.

  • You have the legal authority to enter into these Terms.

  • You will use our products only for lawful purposes and as intended.

3. Product Information

We strive to ensure all product descriptions, pricing, and availability details are accurate. However:

  • We do not guarantee that product descriptions or other content are error-free.

  • Prices, formulations, packaging, and availability are subject to change without notice.

  • Products may appear slightly different from images due to packaging updates or manufacturing changes.

4. Orders and Payments

  • By placing an order, you agree to provide accurate, complete, and current billing and shipping information.

  • Payments must be made using the accepted payment methods displayed at checkout.

  • We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or misuse.

5. Shipping and Delivery

  • Orders are processed and shipped according to our standard shipping timelines.

  • Delivery times are estimates and may vary due to factors beyond our control.

  • Basic x Green is not responsible for delays caused by carriers, weather, customs, or other circumstances.

6. Return and Refund Policy

We want you to be satisfied with your purchase, but due to the nature of our products, certain restrictions apply.

6.1. Eligibility for Returns

  • Items must be unused, unopened, and in original packaging to qualify for a return.

  • Requests for returns must be submitted within 14 days of delivery.

  • Proof of purchase (order confirmation or receipt) is required.

6.2. Non-Returnable Items

For health and safety reasons, the following cannot be returned or refunded:

  • Opened or used cleaning and disinfectant products

  • Items marked as final sale

  • Gift cards or promotional items

6.3. Refund Process

  • Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

6.4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • For defective or damaged items, please contact us at info@basicxgreen.com within 7 days of delivery for resolution.

6.5. Exchanges

  • We currently only replace items if they are defective, damaged, or incorrectly shipped.

  • To request an exchange, contact us at info@basicxgreen.com.

7. Intellectual Property

  • All content on this Site, including logos, product names, images, graphics, and website design, is the property of Basic x Green, LLC or its licensors.

  • You may not reproduce, distribute, modify, or use our content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Basic x Green, LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or Site.

  • Always follow label instructions and use products only as intended.

9. Warranties Disclaimer

  • Our products are provided “as is” and “as available.”

  • We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, practices, or policies of any linked sites.

11. Indemnification

You agree to indemnify and hold harmless Basic x Green, LLC and its affiliates from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflicts of law.
Any disputes will be handled exclusively in the courts of [Insert County/State].

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be effective immediately upon posting.
Continued use of our Site constitutes your acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, Returns, or Refunds, please contact us:

📧 Email: info@basicxgreen.com
🌐 Website: https://www.basicxgreen.com